Senior Customer Dispute Specialist

Senior Specialist

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

PURPOSE OF ROLE

Analyse allocated customer disputes by reviewing shipment history and upstream data. Evaluate each case to accept, clarify, or reject, coordinating with stakeholders if needed. Process updates as per SOP, communicate outcomes, and record the root cause.

Responsibilities

• Having proven experience in stakeholder management, handling both internal and external global stakeholders.
• Demonstrating strong verbal and written communication skills (voice/accent exposure being an added advantage
• Showing a customer-first mindset, owning issues end-to-end (E2E).
• Understanding customer requirements and driving positive outcomes through root cause analysis, liaising with cross-functional teams.
• Having experience working with SAP / CRM systems (being an added advantage).
• Demonstrating strong analytical and problem-solving skills.
• Maintaining a professional standard in grammar and articulation

Qualifications:

• JL3 - Graduate + Experience: in 5 - 7 yrs.

• Experience interacting with global stakeholders (internal & external).

• Strong comprehension and written communication

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com. 

Experience Level

Senior Level