SENIOR SPECIALIST

Experience

2.5-5 Years

Skill (Primary)

Cloud Services-Platform Engineering-Active Directory

Qualification

B-Tech

Location

Chennai

Job Description (Posting).

Experience in Sail Point, PowerShell, Active Directory access management, Role access addition, removal and modification, Leadership skills (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Experience Level

Senior Level