Senior Tele Sales Executive

Job Title: Senior Tele Calling Executive

Position Type: Full-time

Location: ICFIX Services / Academy

About ICFIX:ICFIX is a dynamic and growing education and services company, dedicated to providing high-quality training, admissions support, and exceptional customer service. We are seeking motivated and results-driven Tele Calling Executives to join our team and contribute to our mission of helping students achieve their educational goals.

Key Responsibilities:

• Outbound Calls: Make outbound calls to prospective students/customers, introducing and explaining our range of courses and services.
• Inbound Call Handling: Respond promptly to inbound calls, addressing customer inquiries professionally.
• Counseling: Provide detailed information over the phone regarding the admission process, course offerings, and fee structures.
• Record Maintenance: Maintain accurate call logs, follow-up records, and conversion details in CRM/Excel for tracking purposes.
• Lead Follow-ups: Regularly follow up with leads to maximize enrollment and conversion rates.
• Target Achievement: Meet and exceed daily, weekly, and monthly call and conversion targets.
• Relationship Building: Develop and maintain strong relationships with prospective students, parents, and clients.
• Feedback Loop: Share insights from customer interactions with the management team to enhance services and offerings.

Requirements & Skills:

• Experience: 2+ years in tele calling, tele sales, or customer service roles preferred.
• Communication Skills: Excellent proficiency in English and Tamil (knowledge of Hindi or Telugu is an added advantage).
• Persuasion and Convincing: Strong ability to persuade, influence, and convert leads.
• Tech Skills: Basic knowledge of MS Office and Google Sheets.
• Educational Qualification: Minimum BE/DIPLOMA (IT, CSE, EEE, ECE).
• Target-Oriented: Ability to work under pressure and consistently meet targets.
• Personal Attributes: Positive attitude, patience, and team-oriented approach.

Benefits:

• Competitive Salary with performance-based incentives.
• Career Growth opportunities within ICFIX.
• Training and Skill Development programs to enhance professional growth.
• Supportive and Collaborative Work Environment designed for success and personal development