Service Delivery Manager - Procurement Transformation

Service Delivery Manager

Job Title:

Service Delivery Manager

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

 

Role and Key Responsibilities:

 

● Execute on a robust global procurement transformation strategy, clearly aligned with the overall business strategy, objectives, and long-term organizational vision

● Support large-scale procurement transformation projects, encompassing end-to-end process reengineering, system implementations, strategic sourcing enhancements, and digital procurement solutions

● Support the selection, evaluation, and implementation of advanced procurement technologies, analytics, and digital tools, ensuring maximum benefit realization and continuous improvement

● Support the design and development of transformation initiatives, accelerating adoption and desired behavioral changes through effective program management, stakeholder engagement, clear communications and training

● Partner and collaborate closely with stakeholders across global procurement, business units, IT, finance and legal to ensure alignment, successful adoption, and integration of procurement transformation initiatives

● Track, monitor, and continuously enhance global procurement governance frameworks, including comprehensive performance metrics, KPIs, compliance measures, and reporting standards

● Champion strategic change management initiatives, fostering an organizational culture of agility, continuous improvement, innovation, and accountability across all global procurement functions

● Support the design, evaluation, and deployment of global strategic sourcing processes and supplier management frameworks to ensure consistency, compliance, efficiency, and value maximization across all regions

● Identify strategic opportunities for significant cost reductions, risk mitigation, supplier innovation, and enhanced procurement performance globally

● Support the development and execution of global procurement training, capability-building initiatives, and talent development programs to ensure sustainable talent growth, high-performance teams, and succession planning

● Conduct regular benchmarking and market intelligence assessments to stay informed of industry trends, competitive positioning, and best-in-class procurement practices

● Regularly present strategic updates, progress reports, and procurement transformation results to senior management, providing insights, analytics, and recommendations for continuous improvement

 

Key skills & knowledge:

 

● 8+ years of progressive experience in procurement, strategic sourcing, or supply chain management, including experience leading global transformation initiatives.

● Proven track record of successfully supporting global-scale procurement transformation and change management projects

 Familiarity with procurement methodologies, strategic sourcing principles, supplier management best practices, and cutting-edge procurement technologies

● Exceptional project management, problem-solving and analytical skills

● Demonstrated ability to effectively lead, influence, and collaborate with global, diverse, cross-functional teams

● Outstanding communication, interpersonal, negotiation, and presentation skills, with a high level of cultural awareness and sensitivity

 

Education – Graduate

 

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Chennai - 6th Floor, of No 152, Fortune Towers

Language Requirements:

Time Type:

Full time

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Experience Level

Senior Level