Holds an important role in overseeing and optimizing service delivery processes within the organization. Responsible for delivering services as per assigned scope, managing Client relationships and ensuring adherence to quality standards. Fosters a culture of continuous improvement, employing process and technological proficiency and effective communication to drive service excellence.Participates in transformation projects, ensuring alignment with service delivery objectives, and facilitating proper integration of processes and technologies.

Role Overview:Provides services according to the Service Delivery scope to meet specific KPIsDemonstrates and promotes organizational vision and valuesActs as a stakeholder partner and enablerMaintains a cross-functional cooperation with StakeholdersEnsures service delivery activities comply with procedures, policies, laws and regulationsActively participates in cross-regional exchange of knowledge, best practices and enhancementsDemonstrates P2P process knowledgeProvides support and mentorship to junior service delivery professionalsExecutes improvement initiatives to achieve overall Team efficiencyGeneral Responsibilities / Accountabilities:Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Follows strategic and operational objectives aligned with organizational goalsMay monitor the service delivery process to ensure successful operations and optimal outcomesHandles complex inquiries/escalations demonstrating professionalism, competence, and client-centricityContributes to development and implementation of operational proceduresDevelops and maintains relationships with Stakeholders/ClientsContributes to budget reviewsMaintains cross-regional cooperation to keep operations alignedProvides guidance and proactively shares knowledge on P2P and Service Delivery procedures with junior professionals, promoting a collaborative working culture Cooperates with cross-functional teams to improve tools and systems in useSupports and executes transformation projectsEnforces all procurement policies, relevant procedures and compliance processesContinually strives to simplify, standardize and improve servide delivry processes Continually seeks out ways to improve Stakeholders/ Client satisfaction Actively involved in transformation projects activites