Job Title: Service Desk Analyst (Fresher)

Job Location: Trivandrum, Kerala & Chennai, Tamil Nadu

Work Mode: Work from Office

Role: We are looking for talented and enthusiastic fresher candidates to join our IT Service Desk/Technical Support team. This is an excellent opportunity to kickstart your career in IT Support, working on critical systems and gaining hands-on experience in troubleshooting, maintenance, and customer interaction.

If you’re someone with strong English communication skills and a passion for IT, this role is for you!

Role Responsibilities:

• Act as the first point of contact for customers requiring technical assistance.
• Troubleshoot and resolve hardware/software issues, including computers, printers, and software programs.
• Reset passwords and resolve basic IT-related challenges efficiently.
• Handle network-related tasks such as managing LAN/WAN/MAN connections, routers, and switches (Cisco knowledge preferred).
• Support installation, configuration, and maintenance for client servers (Windows, Linux, UNIX).
• Perform server administration, data backup, and technical maintenance tasks.
• Provide support for a range of software applications.
• Qualifications:Education: B-Tech (CSE, IT, ECE), BCA, MCA, or BSc IT (Provisional/Degree Certificate Mandatory).

Experience:

• Freshers who graduated in or before 2024.
• Key Skills: Excellent English communication skills.
• Fundamental knowledge of networking and basic troubleshooting.
• Understanding of Cisco network devices and PC troubleshooting (optional but preferred).

Additional Role Details:

• Shift Timing: 24x7 rotational shifts (including night shifts).
• Transport Facility: Company-provided cab services within a 20 km radius.
• Interview Process: Initial communication screening followed by technical interviews.
• Joining Timeline: Immediate joiners are preferred.