Service desk Lead

•     Experience of working with customer in Global Delivery Model

•     Proactive, Performance-driven, customer service oriented, well-organized individual with expertise in IT Service Desk.

•     Manage work load coming into Service Desk using the resources available (onsite, offshore) and ensuring effective delivery.

•     Responsible for delivery of all Risk and Audit activities.

•     Ensure team meetings happen as agreed and all issues (internal or external) are addressed, escalated appropriately to TCS management as needed.

•     Produce high quality weekly, monthly reports agreed with client and any ad-hoc reports requested by TCS management