Service Manager

🛠️ Key Responsibilities

#Receiving customer vehicles and noting service/repair requirements

#Understanding customer complaints and clearly explaining them to mechanics

#Preparing job cards and monitoring work progress

Coordinating with spare parts team and arranging required parts

#Conducting road tests before and after service

Ensuring all customer complaints are properly checked and resolved

#Maintaining service records, accounts, and daily reports

#Managing staff attendance and workshop discipline

#Handling customer queries and ensuring customer satisfaction

#Delivering vehicles on time with proper explanation of work done