ServiceNow Consultant - IT

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to hire Assistant Manager (ServiceNow) – IT

Reporting to Senior Manager & the role involves,

What a typical day looks like:

• The ideal candidate will understand ITSM and configuration management principles.
• They will perform the necessary tasks to design and develop ITSM related configurations and customizations.
• A successful candidate will be proficient in communication with various stakeholders in gathering requirements/information.
• Must be able to work both independently and as a productive member of a project team.
• Responsible for the technical specification and implementation of the Service Now integration
• Provide expertise on all technical questions related to development on Service Now
• Develops the technical solutions, implements them and performs the component integration tests
• Understand the business needs and the needs to standardize processes, and build this into the design
• Understand the large scale thinking and approach needed for success of the project
• Expertise level understanding of Service Now required.
• Expertise level programming skill.

The experience we’re looking to add to our team:

• Overall 6-8 Plus years of IT experience and 4 -5 Yrs of experience in ServiceNow Development and Administration.
• Experience in one (or more) scripting languages and a fundamental understanding of ITSM, ITIL.
• Good to have ITOM / CMDB
• Advanced skill & experience in integrations & server side scripting (Javascript, etc)
• Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.
• Advanced experience with ServiceNow implementations
• Strong communication, Strong presentation and writing skills
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
• Understands technical and functional design requirements related to ServiceNow.
• Experience with ITOM applications (discovery, event management, ..) CMDB, Asset management, scoped applications.
• Advanced skill & experience in integrations & server side scripting
• Advanced experience with workflows and good experience with flow designers.
• Good Knowledge and experience with Portal configurations.

Here are our preferred experiences :

• Experience in one (or more) scripting languages: JavaScript
• A fundamental understanding of ITSM, ITIL or CMDB
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes