Shift Manager Premium Ice Cream 32K + Benefits

Job Title: SHIFT MANAGER

Location: Chennai

Company: Amadora Gourmet Ice Cream www.amadora.in

About Us: Amadora Ice Cream is a premium artisan ice cream brand rapidly expanding across India. With 6 stores in Bengaluru, 4 stores in Chennai, we are committed to delivering the best quality products and exceptional customer experiences. To support our growth and maintain operational excellence, we are looking for a dynamic Multi-Store Manager to oversee multiple locations, focusing on audits, sales performance, training, and new store openings.

Outlets – Bengaluru (5no’s) Chennai (4no’s)

Chennai Locations - ECR, KNK Road, ECR and Velachery

Role – SHIFT MANAGER

The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service.

Job Description:

1. Team Leadership:

·       Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff.

·       Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals.

2. Customer Service:

·       Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly.

·       Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience.

3. Shift Operations:

·       Open or close the store as scheduled, following established opening and closing procedures.

·       Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours.

4. Quality Control:

·       Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes.

·       Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed.

5. Food Safety and Hygiene:

·       Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients.

·       Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment.

6. Cash Handling:

·       Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers.

·       Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds.

7. Training and Development:

·       Train new employees on company policies, procedures, and operational standards.

·       Provide ongoing coaching to enhance staff performance, including cross-training for different roles.

8. Problem Solving:

·       Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions.

·       Escalate any complex problems to higher management as needed.

9. Sales and Upselling.

·       Encourage suggestive selling techniques to increase average transaction values.

·       Monitor sales performance, analyze trends, and implement strategies to drive revenue growth.

10. Reporting:

·       Maintain accurate records of daily sales, customer feedback, and employee performance.

·       Generate shift reports for management review, highlighting notable achievements and areas for improvement.

Qualifications:

·       High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous.

·       Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment.

·       Strong customer service orientation and interpersonal skills.

·       Knowledge of food safety regulations and best practices.

·       Ability to lead and motivate a team, fostering a positive work environment.

·       Proficiency in cash handling and point-of-sale systems.

·       Detail-oriented with excellent organizational and multitasking abilities.

·       Effective problem-solving skills and the ability to remain composed under pressure.

·       Flexibility to work varied shifts, including weekends and holidays.

·       Basic computer skills for reporting and communication purposes.

Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company.

Benefits:

·       Competitive salary with performance-based incentives.

·       Opportunities for career growth and advancement.

·       A chance to be a part of Amadora's nationwide expansion journey.

·       Statutory benefits like PF, Esi, Bonus, Gratuity.

Employment Type:

Full Time