Sr Field Service Technician (AGL)

Innovate to solve the world's most important challenges

Job Description

Having good Technical Knowledge in Airfield Systems and able to Interact with Client and Operation Teams.  Arrangement of spares, Consumables items as per the contract. Day to Day Interaction with HW Internal team for Billing, Engineering Team and Sourcing team. Preparing and Maintaining records of Preventative maintenance in the Airfield.  Active participation with Client during Operation and DGCA inspection. Coordination with customer for arranging trainings to various stockholders. Updating Daily report and Monthly report to client and Internal HAIL teams. Internal Team Management (Allotment of team as per work conditions). Photometric compliance as per the contract. Managing Subcontract teams and their billing every month. Billing and Payment follow-up with Client. Competent mapping and Training to team members. Developing maintenance plans, implementation plans, test plans and final reports.


• Providing service support for complex AGL Systems.
• Lead and manage a team, providing guidance, support, and performance feedback to ensure high productivity and engagement.
• Manage day-to-day operation and allocate resources effectively.
• Ensure all work is performed in compliances with regulatory guidelines.
• Address and resolve employee, customer or operational issues in timely and effective manner.
• Identify skill gap and create development plans for team members.
• Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters)
• To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC
• Handling a team of Service Engineers on HAIL/ Subcontract payroll.
• Technical skills:
Required – AGL Field and CMS Systems.
Desired – CAT III AGL System,.
• Achieving Order Booking, Revenue & Collection plan every month
Skills/Qualifications:  - Ability to handle a team of Engineers on HAIL/ Subcontract payroll.
- Team player, Effective communication skills, Customer facing, Result oriented & hard working

WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Ability to follow instructions and identify mistakes
• Bachelor degree or technical/professional certificate

Additional Information

• JOB ID: HRD255286
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 6000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt