Service Engineer

Sr.Service Engineer

Job Description

Responsibilities:-

• Responsible for Executing Front Line Maintenance services for PSA customers as per PM schedule.

• Executing Services against any breakdown Complaint as per agreed TAT with customer.

• Maintaining NPS(Customer Satisfaction) Score > 70 for his region.

• Travel friendly for outstations (other than Delhi NCR region in north) whenever required .

• Flexible for working on odd hours based on the critical Breakdown calls .

• Maintaining equipment uptime with targeted Energy efficiency.

• Providing front line technical solutions on system upgradations to customer.

• Responsible for generating LNM pipeline as per stretched Revenue Target and working closely with Sales rep for converting them into closed opportunity.

• Responsible for Margin delivery for LNM and PSA contracts.

• Ability to learn new evolutions like significance of Digitization in HVAC technology.

• Responsible for maintaining EHS at facilities under every service deliverables liabilities.

• Maintaining Zero open complaint calls beyond agreed TAT.

• Responsible for AR collection as T&C.

• Hands on with CRM/ServiceMax for reporting .

• Knows Energy auditing and performance testing of chillers , Plant room and connected Air Distribution system .

• Knows energy conservation and sustainability offerings .

• Have sales Acumen for leading service operations business in his region at front line .

• Have leadership quality , to lead team.

• Have presentation skills , to represent new upgrades to customer periodically and provide proactive service advisories.

Eligibility :- Diploma/Graduate from Mechanical or Electrical with minimum 6 years experience in Chillers Service  execution only . Also certification from BEE / LEED /IGBC will be overarching factor.

Experience Level

Senior Level