State Service Incharge

Role & responsibilities

• Oversee and manage service operations
• Handle service centers, ensure timely resolution of customer issues, and maintain service quality standards.
• Monitor and manage warranty claims, replacements, and escalations. Coordinate with regional service partners,
• distributors, and dealers to streamline service processes.
• Conduct regular audits of service centers to ensure compliance with company policies.
• Track and analyze service performance metrics (TAT, customer satisfaction, cost efficiency).
• Manage spares inventory, service logistics, and ensure timely availability of parts.
• Train, guide, and supervise service staff to enhance efficiency and customer experience.
• Report state-level service performance and highlight improvement areas to management.

Preferable Candidate

• 6 to 8 years of experience in after-sales service operations, preferably in consumer electronics or related industries
• Experience managing service centers, dealer networks, and regional partners
• Strong skills in handling customer issues, warranty claims, and escalations
• Good understanding of service KPIs like TAT, customer satisfaction, and cost control
• Experience in spare parts management, inventory, and service logistics
• Strong leadership and team management abilities
• Good communication and coordination skills
• Analytical mindset with focus on performance improvement
• Willingness to travel across the state for service operations