Store Executive

Job Description:

Store Assistant – ACT Fibernet Store

Position: Store Assistant

Department: Retail Operations / Customer Service

Location: ACT Fibernet Store

Reporting To: Store Manager / Branch Manager Role

Summary:

The Store Assistant will support day-to-day operations of the ACT Fibernet Store, ensuring smooth customer service, efficient documentation handling, and timely coordination with the backend team. The role involves assisting walk-in customers, processing new connections, resolving queries, maintaining stock, and ensuring the store environment is clean and customer-friendly.

Key Responsibilities:

• Customer Service & Sales Support Greet and assist walk-in customers with queries related to new connections, upgrades, billing, and service issues.
• Explain ACT Fibernet plans, offers, and product features to customers.
• Convert walk-ins into successful new connections or upselling opportunities.
• Provide accurate information and guide customers through the application and onboarding process.
• Operational & Documentation Support Collect customer documents (ID proofs, address proofs) and verify them as per company guidelines.
• Coordinate with the backend team for activation, installation, and customer issue resolution.
• Maintain proper records of daily walk-ins, sales, and pending cases.
• Prepare daily/weekly reports for store manager review.
• Inventory & Store Maintenance Manage inventory for routers, modems, accessories, and marketing materials.
• Track inward and outward stock movement and maintain accurate logs.
• Ensure store cleanliness, display arrangement, and branding upkeep.
• Billing & Cash Handling Handle billing, payment collections, receipts, and reconciliation at the end of the day.
• Ensure accuracy in cash/card transactions and maintain transparency in records.
• Customer Issue Coordination Log service requests and follow up with technical teams until closure.
• Provide timely updates to customers regarding installation, shift, or repair status.

Skills & Competencies Required:

• Strong communication and customer-handling skills.
• Basic knowledge of internet services and broadband terminology (preferred).
• Good documentation and computer proficiency (MS Office, email, CRM tools).
• Ability to multitask, coordinate, and work in a fast-paced environment.
• Problem-solving attitude with a customer-first approach.