Team Leader - Operations
Ison Xperiences
Team Leader - Operations
Ison Xperiences
Perungudi, Chennai
₹18,000 - ₹35,000 monthly*
Fixed
₹18000 - ₹25000
Average Incentives*
₹10,000
Earning Potential
₹35,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
Fast HR reply
88 applicants
Benefits include: Joining Bonus, PF, Health Insurance
Job Description
Call centre team leaders are in charge of hiring, training, and motivating call centre agents. Task assignment, performance assessment, quality management, and maintenance of equipment are among their responsibilities. They usually supervise, lead, and manage a group of other call centre organizations to ensure that they fulfil targets and do their jobs as per established guidelines and norms.
Responsibilities:
- Develop team strengths and improve weaknesses
- Organize team initiatives
- Resolve conflict
- Control Attrition and maintain Shrinkage
- Coach team members
- Identify team goals and evaluate team progress
Requirements:
- Resolve conflict;
- Coach team members;
- Identify team goals and evaluate team progress
- Organize team initiatives
- Develop team strengths and improve weaknesses.
Contact person:
- Sharmila (HR)
Job role
Work location
IIFL Tower, MGR Main Road, Govindasamy Nagar, Perungudi, Chennai, Tamil Nadu, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Graduate
Skills
Client relationship management, Client management, Team handling, Shrinkage control, Client interaction
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Telugu, Tamil, Malayalam, Hindi
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Ison Xperiences
Address
IIFL Tower, MGR Main Road, Govindasamy Nagar, Perungudi, Chennai, Tamil Nadu, India
Job posted by Ison Xperiences
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