Call centre team leaders are in charge of hiring, training, and motivating call centre agents. Task assignment, performance assessment, quality management, and maintenance of equipment are among their responsibilities. They usually supervise, lead, and manage a group of other call centre organizations to ensure that they fulfil targets and do their jobs as per established guidelines and norms.

Responsibilities:

• Develop team strengths and improve weaknesses
• Organize team initiatives
• Resolve conflict
• Control Attrition and maintain Shrinkage
• Coach team members
• Identify team goals and evaluate team progress

Requirements:

• Resolve conflict;
• Coach team members;
• Identify team goals and evaluate team progress
• Organize team initiatives
• Develop team strengths and improve weaknesses.

Contact person:

• Sharmila (HR)