Team Leader - Operations

Ison Xperiences

Perungudi, Chennai

₹18,000 - ₹35,000 monthly*

Fixed

18000 - ₹25000

Average Incentives*

10,000

Earning Potential

35,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

88 applicants

Benefits include: Joining Bonus, PF, Health Insurance

Job Description

Call centre team leaders are in charge of hiring, training, and motivating call centre agents. Task assignment, performance assessment, quality management, and maintenance of equipment are among their responsibilities. They usually supervise, lead, and manage a group of other call centre organizations to ensure that they fulfil targets and do their jobs as per established guidelines and norms.


Responsibilities:

  • Develop team strengths and improve weaknesses
  • Organize team initiatives
  • Resolve conflict
  • Control Attrition and maintain Shrinkage
  • Coach team members
  • Identify team goals and evaluate team progress

Requirements:

  • Resolve conflict;
  • Coach team members;
  • Identify team goals and evaluate team progress
  • Organize team initiatives
  • Develop team strengths and improve weaknesses.


Contact person:

  • Sharmila (HR)

Job role

Work location

IIFL Tower, MGR Main Road, Govindasamy Nagar, Perungudi, Chennai, Tamil Nadu, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

Graduate

Skills

Client relationship management, Client management, Team handling, Shrinkage control, Client interaction

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Telugu, Tamil, Malayalam, Hindi

Age limit

18 - 30 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

IIFL Tower, MGR Main Road, Govindasamy Nagar, Perungudi, Chennai, Tamil Nadu, India

About company

Name

Ison Xperiences

Address

IIFL Tower, MGR Main Road, Govindasamy Nagar, Perungudi, Chennai, Tamil Nadu, India

Job posted by Ison Xperiences

FAQs about this job

Show all

This job has expired

Follow us on social media


© 2024 Apna | All rights reserved Privacy Policy Terms & Conditions