Customer Service and Accounts Specialist - Auto Finance

Team Member Level 1

 

Ford Motor Credit Company is the financial services arm of Ford Motor Company, and is headquartered in Dearborn, Michigan.

The predominant share of Ford Credit's business consists of financing Ford and Lincoln vehicles and supporting Ford and Lincoln dealers. Specifically, its business activities are concentrated in the area of automobile financing for consumers and dealership inventory and leasing. Ford Credit competes mainly on the basis of service and financing rate programs, including those sponsored by Ford.

• Handle Accounts servicing and Vehicle liquidation activities for Ford Motor Credit retail loan/ lease customers in North America within stipulated timelines
• Perform critical activities like extending contract term, due date change, payment processing, terminating lease contracts and servicing the contracts for lease customers.
• Look for process improvement opportunities with new ideas and innovative mindset to augment the process standards which will add value to the end customers
  Contribute to the productivity consistently (average transactions daily / monthly) while maintaining 100% quality

• B.Com/BBA/M/Com with minimum 60% in present course with no active backlogs/arrears
• Flexibility to work in night shifts / weekend support if required (Comp- Off in case of working in week ends)

Experience Level

Mid Level