Technical Support Engineer - Network Switching and Routing

TECHNICAL SUPPORT ENGINEER 10147 - Switching/Routing- TAC Support

Basic Qualifications 
• Minimum of 4+ years’ experience in Technical Support (Network Engineering) and relevant troubleshooting working with the following: • 802.1x Network security – Definite requirement• Network Access Control – Application knowledge and working Experience• Good Understanding on DHCP, DNS, Active directory certificate services• Working experience on network monitoring and management tools is an advantage• Wired (Switching/Routing) –Preferred.
Specific Knowledge/Skills 
• Associate degree or Technical Certification in Information systems and System/network troubleshooting or 3 years directly related career experience.• Good working experience on NAC ( Network Access Control) applications• Network monitoring/management Tools using SNMPV3• Application Programming Interface (API) is added advantage• Good knowledge on the following protocols:o EAP-PEAP, EAP-TLS, EAP-TTLS… etc• Working experience on DHCP, DNS servers• Working knowledge on deploying VM’s / Managing them is added advantage• Knowledge of TCP/IP, OSI model, Intermediate Switching and Routing knowledge.• Good knowledge on the following protocols:o L1 & Switching (VLANs, STP, LACP, etc.)o Routing (VRRP, Static Routing, OSPF, etc.)• Good Understanding and working experience on 802.1x authentication and Radius packet flows.o 802.1x (EAP, EAP-TLS, PEAP, MAC and web authentication) o Entra-ID / Intune (Basic understanding, working experience is an advantage)o Application specific certification in windows like (Active directory certificate services, Mobile device management MDM) is an advantage.• Excellent communications skills, oral, written and listening.• Strong diagnostic and problem-solving skills and be able to interact effectively with customers to troubleshoot problems over the phone.• More than three years of technical support role would be a plus.

Experience Level

Mid Level