Senior Technical Support Engineer - Quality and Supply Chain

Technical Support Senior Engineer

1.Company

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide, joined together by a shared purpose: to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

2.About GSS

Global Spares Supply (GSS) provides all the spares, tools and field support that are needed to perform maintenance that exceeds our customers' expectations. Cost-effectively and on time. 

• Quality spare parts for elevators, escalators and automatic building doors
• KONE parts, commercial parts, strategic parts, competitor parts (non-KONE)
• Tools, personal protective equipment (PPE) and working clothes

3.Why this role?

The role is responsible for managing and coordinating quality feedback related to Global Spares Supply. It ensures effective communication of quality issues, supports root cause analysis, and drives corrective and preventive actions in collaboration with internal stakeholders and suppliers. The position ensures that spares quality feedback is handled consistently, efficiently, and in compliance with defined processes and global quality standards.

4.What will you be doing?

• Serve as the global lead for spares quality feedback, ensuring consistent non-conformity handling across regions and suppliers.
• Manage end-to-end quality feedback cases, from issue identification to closure, ensuring timely and effective resolution.
• Lead defect investigations and root cause analysis using structured problem-solving methodologies (RCA, FMEA).
• Drive supplier corrective and preventive actions (CAPA) to minimize recurrence and ensure timely replacement or containment, also monitor response time for quality feedback to minimize FL down-time.
• Ensure accurate documentation, tracking, and reporting of quality feedback in line with defined processes and KPIs.
• Analyze quality data and trends to identify systemic risks, cost impacts, and improvement opportunities.
• Support supplier performance management by providing quality insights for reviews, audits, and improvement initiatives.
• Act as a quality advisor to internal stakeholders, promoting best practices and standard ways of working.
• Drive continuous improvement initiatives to enhance spares quality, supply reliability, and customer satisfaction.
• Ensure compliance with global quality standards, internal controls, and applicable regulatory requirements.

5.Required Skills:

• Strong knowledge of SAP, particularly SD and MM modules.
• Solid process knowledge of Product Data Management (PDM) and quality tools.
• Strong expertise in quality management and non-conformity handling.
• Advanced problem-solving and root cause analysis skills.
• Effective communication and stakeholder collaboration skills across global teams.
• Good understanding of supply chain, material, and master data processes.

6.Preferred Skills:

• Experience with process automation and analytics tools (MS Excel Macros, Power BI, RPA, Python).
• Lean Six Sigma certification and quality improvement tools are an added advantage.
• Supply chain certifications are desirable but not mandatory.

7.Are you the one?

• BE in Mechanical, Electrical, or Electronics Engineering.
• 5–8 years of experience in Quality, Supply Chain Operations, or Quality Feedback.
• Proactive, solution-oriented mindset with strong communication skills.
• Self-driven, adaptable, and capable of independently managing quality feedback topics.
• Comfortable working in a cross-functional, global team environment.

8.What do we offer?

• A collaborative and dynamic work culture focused on development and innovation.
• Opportunity to contribute to a company known for excellence in spare parts quality and supply solutions.
• Exposure to global stakeholders and leadership in process optimization and quality improvement.
• Strong learning, growth, and career development opportunities in a diverse environment.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Experience Level

Senior Level