Custom Software Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Workday Data Mapping & Conversions
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and maintenance of documentation related to system processes and procedures.
- Engage in continuous learning to stay updated with the latest technologies and best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Workday Data Mapping & Conversions.
- Strong understanding of data integration processes and methodologies.
- Experience with troubleshooting and resolving technical issues in business systems.
- Familiarity with change management processes and tools.
- Ability to collaborate effectively with cross-functional teams and stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in Workday Data Mapping & Conversions.
- This position is based at our Chennai office.
- A 15 years full time education is required.