Telecaller

Job brief Roles and Responsibilities  Guiding the clients to reach the clinics  Resolving escalated customer complaints  Facilitating efficient communication between departments  Answering incoming calls for customer queries  Handling inquiries  Providing customer service support  Making outbound calls to prospective clients  Calling them and fixing up appointments for their respective clinic locality  Follow up with clients Required Skills Communication Skills for English with Tamil/Telugu/Kannada/Hindi with good speaking fluency. Active listening skills towards customer needs. Meeting Targets/goals set by management. Prospecting skills Relationship-building Interpersonal skills Problem solving