Telecaller/Team Leader/Field Executive

 Job Description: Telecalling / Team Leader / Field Executive

Department: Collections / Recovery

1.Job Description: Telecalling

Key Responsibilities:

• Make outbound calls to customers with overdue payments and remind them of pending dues.
• Explain account status, due amounts, and payment options clearly and politely.
• Negotiate for timely payments while maintaining a positive customer relationship.
• Record customer interactions, payment commitments, and feedback accurately in the system.
• Follow up with customers as per the call cycle until payment realization.
• Adhere to call quality, compliance, and regulatory guidelines (RBI / company policy).
• Achieve monthly and weekly collection targets.
• Requirements:Education: Minimum 12th Pass / Graduate preferred.
• Experience: 0–3 years in telecalling, recovery, or customer service.
• Skills: Good communication in Hindi and English (regional language preferred), persuasive, target-oriented, and computer literate.
• Other: Ability to handle pressure and meet deadlines.

2. Job Description: Team Leader – Collection Process

• Key Responsibilities:Supervise a team of telecallers and/or field executives in the collection process.
• Allocate daily calling and follow-up targets to team members.
• Monitor team performance and ensure achievement of recovery goals.
• Handle escalations and difficult customer cases effectively.
• Coach, train, and motivate team members to improve productivity and compliance.
• Maintain MIS reports, track payment collections, and share daily updates with management.
• Ensure adherence to company policy, compliance norms, and legal guidelines.
• Coordinate with field staff for on-ground recovery follow-ups when needed.
• Requirements:Education: Graduate / Postgraduate.
• Experience: 2–5 years in collection/recovery, with at least 1 year in a supervisory role.
• Skills: Strong leadership, communication, negotiation, and reporting skills.
• Other: Target-driven, analytical, and proficient in MS Excel / CRM tools.

3. Job Description: Field Executive – Collection Process

Key Responsibilities:

• Visit customers with overdue payments to recover dues as per assigned portfolio.
• Deliver notices, explain outstanding amounts, and collect payments (cash / cheque / digital).
• Negotiate with customers for payment settlements within company policy.
• Maintain records of customer visits, payments, and field reports.
• Coordinate with telecalling and backend teams for updates and customer follow-ups.
• Ensure proper documentation and compliance with company and legal guidelines.
• Handle collection receipts and deposit collected amounts as per protocol.
• Requirements:Education: 10th Pass / 12th Pass or above.
• Experience: 0–3 years in field collection, sales, or recovery.
• Skills: Good communication, negotiation, and interpersonal skills.
• Other: Two-wheeler with valid driving license preferred, willingness to travel extensively.