Telecalling Executive

Job Purpose:

To handle inbound and outbound customer calls, promote retail products or offers, assist with queries, and ensure customer satisfaction while supporting the sales team.

Key Responsibilities:

• Customer Outreach & Lead Generation
• Make outbound calls to potential and existing customers.
• Explain product details, offers, and promotions.
• Generate leads and pass them to the sales team.
• Customer Service
• Handle inbound calls and resolve customer queries politely.
• Provide information about store locations, stock availability, and pricing.
• Maintain customer satisfaction through professional communication.
• Sales Support
• Follow up with leads and ensure sales closure.
• Record customer responses and maintain CRM updates.
• Assist the sales and marketing teams with feedback from customers.
• Data & Reporting
• Maintain call logs and customer databases.
• Prepare daily/weekly reports on calls and conversions.

Required Skills:

• Excellent communication (Tamil & English preferred in retail India setup).
• Persuasive and customer-focused attitude.
• Basic computer knowledge (MS Excel, CRM tools).
• Good listening and problem-solving skills.