Telecalling Executive

 job description 

- 🔍 Identify and reach out to customers with active loans who qualify for interest rate reduction.

- 📞 Initiate contact via calls, messages to explain potential savings and benefits.

- 📊 Analyze customer loan profiles and repayment history to determine eligibility for better rates.

- 💬 Educate customers on revised loan terms, EMI benefits, and long-term financial impact.

- 📝 Assist in documentation and processing of interest rate revisions or loan transfers.

- 🤝 Build trust and rapport with customers to ensure satisfaction and loyalty.

- 📈 Collaborate with backend teams to ensure accurate processing and timely updates.

- 🧾 Maintain detailed records of customer interactions, revised terms, and follow-ups.

- 🎯 Achieve monthly targets for number of interest rate reductions and customer conversions.