Job Description:

As a Telecalling Executive at Smart Learning Centre you will be at the forefront of our engagement efforts, working directly with customers to promote our products and services. Your primary goal will be to achieve sales targets.

Responsibilities:

• Contact potential or existing customers to inform them about a product or service using scripts.
• Answer questions about products or the company.
• Ask questions to understand customer requirements and close sales.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.

Keep records of calls and sales and note useful information.

Requirements:

• Proven experience as a telemarketer or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• High school diploma; further education will be considered a plus.