Telecalling Executive

Job Description: Telecalling Executive

Department: Collections / Recovery

Key Responsibilities:

• Make outbound calls to customers with overdue payments and remind them of pending dues.
• Explain account status, due amounts, and payment options clearly and politely.
• Negotiate for timely payments while maintaining a positive customer relationship.
• Record customer interactions, payment commitments, and feedback accurately in the system.
• Follow up with customers as per the call cycle until payment realization.
• Adhere to call quality, compliance, and regulatory guidelines (RBI / company policy).
• Achieve monthly and weekly collection targets.
• Requirements:Education: Minimum 12th Pass / Graduate preferred.
• Experience: 0–3 years in telecalling, recovery, or customer service.
• Skills: Good communication in Hindi and English (regional language preferred), persuasive, target-oriented, and computer literate.
• Other: Ability to handle pressure and meet deadlines.