Telesales

Roles and Responsibilities :

Counsel prospective learners and guide their career planning.

Achieve weekly enrollment, revenue, and collection targets.

Handle end-to-end sales cycle (calls, follow-ups, and closures).

Manage inbound/outbound calls and generate leads.

Maintain CRM records and share feedback on lead quality.

Understand customer needs and provide accurate information.

Build strong customer relationships and ensure satisfaction.

Resolve customer queries/complaints within timelines.

Meet sales targets and call handling metrics.

Follow company communication guidelines and processes.

Requirements •  Proven experience as telesales representative or other sales/customer service role

•  Proven track record of successfully meeting sales quota preferably over the phone

•  Good knowledge of relevant computer programs (Any CRM software) and telephone systems

•  Ability to learn about products and services and describe/explain them to prospects

•  Excellent knowledge of required language 

•  Excellent communication and interpersonal skills

•  Cool-tempered and able to handle rejection

•  Outstanding negotiation skills with the ability to resolve issues and address complaints