Designation: Loan Officer - Lead Management System 

Role/Functional Area: Tele Sales 

Experience: 0-3 years 

Roles & Responsibilities: 

∙ Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.  

∙ Converting a suspect to a prospect. This involves the following:  

- Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours.  

- This will also involve making calls at different times in order to achieve success. - Need analysis 

- Eligibility profiling 

- Setting up an appointment 

- Follow up with the prospect post every meeting with the sales officer until conclusion 

∙ Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer. 

∙ Responsible for conversion of suspects to prospects to customers. 

∙ Provide support to the sales team in increasing conversions by:  

- Prompt calling to all suspects / prospects 

- Timely follow up with all prospects 

- Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance 

∙ Responsible for complete knowledge of company products and policies as well as those of competition. 

∙ Responsible for quality of the conversation, which entails the following: - Accuracy 

- Product Knowledge 

- Appraisal Skills 

- Punctuality & TOS 

- TAT commitments 

∙ Ability to handle objections.

∙ Updating the software. One must capture their conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where they left off.  

∙ Generating References: The quality of conversation and ability to connect with the customer is also reflected in the number of references that they generate. 

∙ Providing market feedback to the supervisor: It is important to share with one’s supervisor any trends that one comes across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis-à vis the same being charged by a specific competitor.  

Desired Candidate Profile: 

∙ Candidate must be a graduate from any stream / Undergraduate with excellent communication skills & at least 1yr tele-calling experience 

∙ Relevant work experience in sales, marketing, promotions or telemarketing ∙ Candidates from banking and insurance background are preferable 

∙ Proficiency in relevant computer applications