Unisex Hair Dresser

Job Score Card – Hairdresser

Section

Details

Mission

Statement

To

provide a wide range of exceptional beauty services to clients, enhancing

their appearance and well-being while adhering to VLCC’s standards and

creating superior customer satisfaction.

Outcomes

and Accountabilities

1.       

Plan and execute hair style using specialized techniques such as

cutting, colouring, straightening, perming etc, to create fresh new /

dramatic / conventional or trendy look for the client as per client need and

understanding.

2.       

Provide Client

Consultation advice on hair care, and promotion of appropriate hair, beauty

packages and products.

3.       

Provide Client

Referrals by identifying skin/hair issues and referring clients to

appropriate experts.

4.       

Under the supervision of the Beauty Head,

plan and execute events at the centre by developing and implementing

appropriate strategies - Selecting, segmenting and targeting markets &

promoting products & services to niche clients.

5.       

Hygiene

and Equipment Maintenance by ensuring tools & equipment are sterilized

and well-maintained.

Competencies

1.To discuss and understand clients’ requirement before

performing the service.

2. To give advice on the desired look after

assessing the time and effort a client is willing to invest to maintain a

specific look. Should be able to provide shampooing, conditioning, hair spa

and chemical based services to clients.

3. To guide the client adequately on how to

manage and maintain the new look after styling of hair.

4. To execute detailed hairstyles for

special occasions such as engagement, marriage, stage event etc.

5. Sales

Acumen to soft sell beauty, hair packages and retail products.

6.

Attention to Detail, to maintain high standards of hygiene & personal

appearance.

7.

Organizational Skills allowing efficient management of appointments & service

records.

8. To be

able to upsell in hair department and cross sell to beauty, dermat and

slimming as well.

9. To make a constant effort to update one’s knowledge on

products and services being offered by company and competitors in order to

handle sales objections with regard to pricing and packaging.

Cultural

Fit

Alignment

with VLCC’s commitment to customer satisfaction, quality service, business

growth, and continuous improvement.

1.       

To be responsible to pass on any lost and

found items immediately to the Centre Head

Job

Responsibilities

Perform Hair

services and treatments

1.       

Adhere to &

execute procedures defined as per SOP. Provide shampooing and conditioning

services to client.

2.       

Provide services such as haircut,

haircolour, hair spa, bleaching, conditioning, permanent waving,

straightening and tinting. Smoothening, rebonding, straightening, extensions,

and patches.

3.       

Shave and trim beards, eyebrow, and

moustaches for male clients.

4.       

Execute detailed hairstyles for special

occasions such as engagement, marriage, stage event etc.

Client

Consultation and Sales

1.       

Provide haircare,

hair styling and latest fashion trends advice to the client while soft hair

care services and packages.

2.       

To be able to recommend client to beauty

expert for hair and scalp problems.

3.       

Prepare and maintain all necessary reports

/ paperwork and documentation on a regular basis.

4.       

To be able to recommend VLCC Personal Care

products for regular use.

Hygiene

and Maintenance

5.       

Sterilize

and maintain equipment, organize raw ingredients, and handle beauty tools

responsibly.

6.       

Dry and style hair using brushes, combs, rollers,

and other equipment.

7.       

To regularly disinfect combs and rollers

after every session

8.       

In co-ordination with other Hair Stylists,

to handle instruments / equipment carefully and judiciously.

9.       

To be

responsible for hair section hygiene and cleanliness

Client

Referrals

1.       

Recognize

and refer clients with skin/hair issues to the appropriate experts.

Administrative

Tasks

1.       

Schedule

appointments, maintain service records, and generate required reports.

Continuous

Improvement

1.       

Attend

staff and training meetings, upgrade skills, and multitask as needed.

Reporting

Structure

Reports

to Beauty Head/ Ast. Beauty Head

Positions

Supervised

Nil.

Compensation

and Benefits

Competitive

salary with performance-based incentives, health benefits, and other perks as

per company policy.

Experience

and Education

At least 4-6 years’ Hands-on-experience,

Apprenticeship Training, Diploma in Hairdressing. Willing to work in shifts,

accept additional responsibilities, and be comfortable with transfers.