Roles and Responsibilities:

• Responsibilities Handle incoming calls or chats to address customer queries
• Identify customer needs and determine solutions
• Offer accurate information about products and services
• Respond to customer complaints and develop solutions
• Record details of customer interactions, transactions, inquiries, and other information
• Update customer information including contact information and purchasing preferences
• Excellent communication and active listening skills
• Demonstrated knowledge of customer service principles and practices
• Proficiency in relevant computer applications such as a CRM system