Voice Process Associate

Roles and Responsibilities

Lead Generation & Sales

• Generate new leads for domestic and international tour packages.
• Convert customer enquiries into confirmed bookings.

Sales Targets

• Achieve monthly and quarterly sales targets.
• Promote group tours, honeymoon packages, and customized holiday plans.

Customer Engagement

• Handle customer queries professionally.
• Ensure high customer satisfaction throughout the booking process.

Required Skills

Core Skills

• Sales and negotiation skills
• Excellent communication abilities
• Strong customer‑handling skills
• Knowledge of the travel and tourism industry

Technical Skills

• Basic knowledge of MS Excel and MS Word
• Experience using CRM tools
• Proficiency in Google Sheets, email, and WhatsApp Business

Qualifications & Experience

Educational Qualification: -

Graduate (any discipline)

Experience: -

Minimum 1 year of experience in travel sales or a related field

Working Details: -

Working Hours

• 8 hours per day
• Day Shift
• Week Off Sunday

Compensation & Benefits

Salary

Salary is negotiable based on experience and performance

Incentives

Performance-based incentives provided

Targets

Monthly work targets applicable