Voice Process Executive

Job Title: Telugu Customer Support Executive

About the Company

Kanakkupillai (Govche India Private Limited) is a Chennai-based, technology-driven business consulting and professional services firm. We support startups, SMEs, and growing enterprises by simplifying their legal, financial, and compliance requirements. Our team comprises experienced Chartered Accountants, Company Secretaries, Corporate Lawyers, and Business Advisors who deliver reliable and timely solutions. Our services include business registration and incorporation, GST and Income Tax services, accounting and bookkeeping, payroll management, trademark and intellectual property services, and ongoing statutory and regulatory compliance. With a strong focus on quality, transparency, and customer satisfaction, we help businesses stay compliant and achieve sustainable growth. Job Summary We are looking for a Telugu Customer Support Executive to manage inbound and outbound customer interactions and ensure timely resolution of queries through calls, emails, and chat support. The role focuses on delivering excellent service to business customers while maintaining high customer satisfaction levels within defined turnaround times (TATs).

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently

• Resolve customer queries via calls, emails, and chat support

• Ensure customer satisfaction by providing accurate and timely solutions within defined TATs

• Understand business customer requirements and address their concerns effectively

• Maintain proper documentation of customer interactions and resolutions

• Adhere to company processes, quality standards, and communication guidelines

• Escalate unresolved issues to the concerned teams and follow up until closure

Skills & Requirements

• Fluency in Telugu is mandatory; proficiency in English, Hindi, and Kannada is an added advantage

• Strong problem-solving and customer-handling skills

• Ability to manage multiple communication channels (calls, emails, and chat)

• Customer-centric mindset with a focus on service excellence

• Basic computer knowledge; familiarity with CRM systems is preferred

• Ability to work in a fast-paced environment and meet defined TATs

Experience

• 0–3 years of experience in customer support or a similar role

• Freshers with strong multilingual communication skills are encouraged to apply

Benefits & Competitive Advantage

• Provident Fund (PF) and ESI coverage

• Medical Insurance

• Paid weekly off

• Attractive performance-based incentives How to Apply Interested candidates can share their resume at recruiter1@kanakkupillai.com or contact 7305048933.