Waiter / Steward

A Steward is responsible for providing excellent customer service in the restaurant or café by taking orders, serving food and beverages, maintaining cleanliness, and ensuring guests have a pleasant dining experience.

Key Responsibilities

1. Customer Service

• Greet guests warmly and welcome them to the restaurant.

• Present menu and explain food or beverage items when required.

• Take customer orders accurately.

2. Food & Beverage Service

• Serve food and drinks to customers in a professional manner.

• Check if guests need additional items such as desserts, tea, or beverages.

• Ensure orders are delivered quickly and correctly.

3. Table Management

• Set up tables with proper cutlery, napkins, and glassware.

• Clear used plates and maintain table cleanliness.

• Reset tables for the next guests.

4. Cleanliness & Hygiene

• Maintain cleanliness in the dining area and service stations.

• Follow food safety and hygiene standards.

5. Customer Satisfaction

• Respond politely to customer requests or complaints.

• Ensure guests leave satisfied with the service.

6. Team Work

• Coordinate with kitchen staff and other service team members.

• Assist colleagues during busy service hours.

Skills Required

• Good communication skills

• Friendly and polite behavior

• Ability to work under pressure

• Basic knowledge of food and beverages

• Teamwork and discipline