Warranty Claim Assessor

•    Claims assessing across the globe for the assigned commodity
•    Capacity utilization of 100% for the assigned commodity 
•    Maintain claim mix proportionate to intake in the respective commodity  
•    Maintain quality of 98% for the assigned commodity  
•    Identify concerns during assessment to discuss with Leads for further improvement in claim controls 
•    Inputs to standardize the assessing steps / rules / practices / cost opportunities across the globe 

• Process all claims in each Level 1, 2 within 3 business day and maintain the turnaround time with in the specified global target
• Discussed with market on age claims on weekly basis and take appropriate actions on the claims"
• Claim Assessing based on Policy and provide suggestion to be implemented in policy
• Do Claim Adjudication feedback analysis and come up with proper RCA for adjudicator errors, implement the action plan to avoid same errors appearing in future
• Respond to queries from the markets and customer regarding claim assessed and procedures
• Analysis the complete set up of selection parameter process, suggest for appropriate selection parameter to pay claims correctly
• Randomly check the correctness of the system paid claims
• Wherever finance impact, analysis the reason of incorrect process by the system and inform to the market on impact and raise a request to correct the selection parameter in system 
• Analysis all the appeal claims every month classified in three groups, appeal due to system issue or appeal due to dealer issue or appeal due to adjudicator issue
• If dealer appeals the claims due to adjudicator issue, will work on the RCA and implement the action plan to avoid those errors not to occur in future
• To avoid incorrect labor paid to dealer, adjudicator will do an analysis on NSL paid every month
• Raise a request to GSLTS team, rigorous follow up with GSLTS team to check the status and convey the same to market 
• Once GSLTS team created a labour code and hours, ensure that same implemented in SERVIS2
• Support and provide feedback on Warranty and Policy for any amendment

BE / Diplomo in Auto/ Mechanical engineering with dealership experience on vehicle repairs

Experience Level

Senior Level