Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :

·       Primary contact to Worldwide customer department users on process inquiries and day to day operations

·       Technical Support and consulting on the integration of the customers IT Applications to the central gateways

·       Support towards Security and Risk compliance controls with respect to various Bosch regulations

·       Request handing on all the support queries from the customers and Escalation handling on need basis

·       Responsible for maintaining process documentation up to date

·       Consult stakeholders on Access Management  related topics

·       Mailbox handling and query handling

·       Ensure the customer KPI's, quality and deliverables are met

Educational qualification:

BCA/MCA/BSC/MSC

Experience :

6+ years of experience

Mandatory/requires Skills :

Knowhow in IT systems

Good working knowledge in MS office (Excel, word and PPT). Knowhow in excel functions (E.g., Pivot table, charts , lookup functions, etc.,)

Basic overview and experience in VBA scripts, Macros and BI reporting tools will be an added advantage

Professional oral and written communication skills

Know-how on ITIL service management processes will be an added advantage

Should be a good team player, flexible and deadline oriented

Experience in SAP authorizations (SAP roles, transaction codes, etc.,) will be an added advantage

Overview and Experience in Information Security and/or Identity and Access Management Processes will be an added advantage

Preferred Skills :