Business Manager - The Chennai Mobiles

Company Profile:

The Chennai Mobiles, founded in 2003 by the dynamic and visionary Managing Director, Mr. A.M Samsu Ali, has been a formidable player in the mobile retail industry for two decades. Based in Coimbatore, Tamil Nadu, our journey has been marked by innovation, expansion, and a relentless commitment to customer satisfaction.

Business Manager – Roles and Responsibilities

Sales and Customer Service

• Achieve daily, weekly, and monthly sales targets for mobile phones, accessories, and service plans.
• Ensure excellent customer service and satisfaction.
• Handle customer complaints, queries, and returns professionally.
• Develop strategies to increase walk-in customers and repeat purchases.

Store Operations

• Oversee daily operations of the mobile retail store.
• Maintain a clean, organized, and attractive store layout and display.
• Ensure all products are properly tagged and priced.
• Monitor stock levels and ensure timely replenishment.

Inventory and Stock Management

• Manage inventory of mobile phones, accessories, SIM cards, and recharge vouchers.
• Coordinate with suppliers and distributors for stock procurement.
• Conduct regular stock audits to prevent theft, loss, or damage.
• Track fast- and slow-moving products to plan promotions or offers.

Staff Supervision and Training

• Train and supervise sales staff and technicians.
• Schedule employee shifts and monitor attendance.
• Motivate the team to achieve sales goals and maintain high service standards.
• Conduct regular performance reviews and provide feedback.

Marketing and Promotions

• Plan and execute promotional campaigns, discounts, and new product launches.
• Collaborate with mobile brands and distributors for marketing support.

Financial Management

• Manage daily cash flow, billing, and POS operations.
• Maintain records of sales, expenses, and profit margins.
• Prepare periodic sales and performance reports.
• Deposit daily collections and ensure proper accounting..

Compliance and Security

• Ensure adherence to company policies and legal regulations (billing, tax, and warranty norms).
• Oversee shop security, including CCTV monitoring and employee integrity.
• Maintain compliance with data protection and customer privacy norms.

Customer Relationship Management (CRM)

• Maintain a customer database for follow-ups and loyalty programs.
• Promote post-sale services such as warranty claims, repairs, and upgrades.
• Use feedback to improve customer experience and services.

Business Growth and Reporting

• Analyze market trends and competitor activity.
• Suggest new business opportunities (e.g., service center, EMI schemes, online sales).
• Prepare weekly/monthly business performance reports for the management