Buyback Specialist

JOB DESCRIPTION

Job Title : Buyback Executive

Job Summary : As a Buyback Executive at Cashify, you will be responsible

for evaluating and

purchasing used electronic devices, primarily smartphones, laptops, and other

gadgets, from customers and stores. Your role is critical in ensuring accurate

valuation, customer satisfaction, and maintaining the quality standards

defined by the company.

Key Responsibilities : Conduct physical inspection (QC) and functionality

tests of electronic devices (e.g., mobile

phones,laptops,MacBooks,Tabs,Smartwatches).* Conduct physical inspection

(QC) and functionality tests of electronic devices (e.g., mobile phones,

laptops, MacBooks,Tabs,Smartwatches).

* Accurately assess the condition and grade of each device using Cashify

diagnostic tools.

* Generate real-time buyback quotes and negotiate with customers in a

‘courteous and professional

manner.

* Complete the transaction process, ensuring correct documentation and

payment handling.

* Ensure devices are packed, labeled, and handed over for logistics as per

protocol.

* Assist with basic customer service queries and educate customers on the

buyback process.

* Adhere strictly to operational SOP’s and compliance policies.

* Provide timely reports and updates to the team lead or operations manager.

Requirements :

* Must have a Driving License and Two-Wheeler.

* Excellent communication and interpersonal skills.

* Ability to work independently and manage multiple tasks.

* Willingness to work in a fast-paced field environment.