CRM Executive - Real Estate

Role Summary:

• The CRM Executive will be responsible for managing the complete customer journey post-sales, ensuring smooth handovers, timely communication, and high levels of customer satisfaction.
• The role requires strong relationship management, CRM software expertise, and cross-team coordination.

KRA: Task / Activities:

• Manage the complete customer journey of post-sales support.
• Coordinate with sales, marketing, and finance teams for smooth handovers.
• Ensure timely communication regarding project progress, payments, and documentation.
• Handle customer feedback, resolve complaints, and maintain high satisfaction levels.
• Manage leads, sales pipelines, and customer data within CRM tools.

KPI: Performance Metrics:

• Customer satisfaction scores (CSAT/NPS).
• Response and resolution time for customer queries.
• Customer retention and conversion rates.
• Accuracy and efficiency of data management in CRM tools.

Skills & Attitude (A in BARE Fit)Required Skills Preferred skills:

• Excellent communication and interpersonal skills.
• Strong customer orientation and relationship-building abilities.
• Proficiency in CRM software such as Sell.do, Salesforce, Zoho CRM, or similar.
• Data handling skills for managing leads, pipelines, and customer queries.
• Experience with ERP tools and customer lifecycle management.
• Exposure to real estate CRM processes and reporting metrics.

Attitude Required for This Position:

• Customer-first mindset with a service-oriented approach.
• Proactive problem solver with strong follow-up skills.
• Team player with cross-functional collaboration ability.
• Ability to remain calm and professional under pressure.