Customer Care Executive
Adithya Aqua Tech Solutions
Customer Care Executive
Adithya Aqua Tech Solutions
Koundampalayam, Coimbatore
₹12,000 - ₹18,000 monthly
Fixed
₹12000 - ₹18000
Earning Potential
₹18,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
62 applicants
Benefits include: Annual Bonus, PF, ESI (ESIC)
Job Description
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- curating streamlined email and social media communication mediums for offers, updates and much more
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience
Job role
Work location
SF 36/1, Athishtalakshmi Garden GN Mills, Mettupalayam Rd, behind Womens Govt ITI, Coimbatore, Tamil Nadu 641029, India Koundampalayam, Coimbatore
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Adithya Aqua Tech Solutions
Address
SF 36/1, Athishtalakshmi Garden GN Mills, Mettupalayam Rd, behind Womens Govt ITI, Coimbatore, Tamil Nadu 641029, India Koundampalayam, Coimbatore
Job posted by Adithya Aqua Tech Solutions
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