Customer Service Associate

Zira Studioz

Ramanathapuram, Coimbatore

₹12,000 - ₹18,000 monthly

Fixed

12000 - ₹18000

Earning Potential

18,000

Work from Office

Full Time

Min. 6 months

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

34 applicants

Benefits include: Mobile Allowance, Internet Allowance

Job Description

We are seeking a proactive and communicative Telecaller to join our dynamic team. The ideal candidate will be responsible for connecting with potential clients, providing information about overseas employment opportunities, and guiding them through the initial stages of the application process.


🎯 Key Responsibilities

  • Outbound Calling: Initiate calls to potential clients to introduce our consultancy services related to overseas job opportunities.
  • Inbound Query Handling: Respond to incoming calls and address inquiries regarding international employment.
  • Lead Generation: Identify and qualify leads through cold calling and follow-ups.
  • Information Dissemination: Provide detailed information about job openings abroad, including eligibility criteria and application procedures.
  • Appointment Scheduling: Arrange meetings between clients and our career counselors.
  • Database Management: Maintain and update client information in the CRM system accurately.
  • Target Achievement: Meet or exceed daily and monthly call and conversion targets.
  • Feedback Collection: Gather feedback from clients to improve service quality


Job role

Work location

FIRST FLOOR, OFF NO 2,3, 1776, Trichy Rd, OLYMPUS, Ramanathapuram, Coimbatore, Tamil Nadu 641045 Ramanathapuram, Coimbatore

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

Graduate

Past role/category experience

Customer Support - Operations, Customer Success, Customer Support - BPO / Voice / Blended

Skills

Blended process, Domestic BPO, Voice Process

English level

Basic English

Regional language

Fluent in speaking Tamil

Age limit

21 - 35 years

Gender

Any gender

About company

Name

Zira Studioz

Address

FIRST FLOOR, OFF NO 2,3, 1776, Trichy Rd, OLYMPUS, Ramanathapuram, Coimbatore, Tamil Nadu 641045 Ramanathapuram, Coimbatore

Job posted by Zira Studioz

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