Customer Service Executive

🔹 Position: Junior Counselor – International Education & Career Consultancy

📍 Location: Ramanathapuram, Coimbatore

🕒 Employment Type: Full-time

Salary: 10,000 - 20,000

Role Summary

We are seeking a proactive and experienced female Counsellor who will provide personalised guidance to students/clients looking for education or career opportunities abroad and will also manage inbound/outbound calls related to enquiries, follow-ups and ongoing client support. This role therefore combines client-facing counselling, application support, call-handling and relationship-management.

Key Responsibilities

• Conduct one-on-one counselling sessions with students/clients to understand their academic background, career goals, budget and preferred destination.
• Shortlist appropriate universities/institutions and programmes based on client profiles.
• Guide students/clients through admission processes: application preparation, document review (SOP, transcripts, reference letters), financial planning and visa counselling.
• Handle incoming calls (inquiries, follow-ups, updates) and make outgoing calls (consultation scheduling, check-ins, lead follow-up) in a professional and friendly manner.
• Maintain and update knowledge of global education systems, country-specific entry requirements, scholarship opportunities and visa regulations.
• Build and maintain strong relationships with partner universities/institutions overseas, as well as with students, parents and leads.
• Manage leads, track calls/interaction via CRM, ensure timely follow-up and maintain client journeys from enquiry to enrolment (and beyond).
• Meet assigned targets (e.g., number of counselling consultations, conversions/enrolments, call-handling metrics) and maintain records/CRM entries.
• Organise events, webinars or information sessions for students/parents about study-abroad options, call-in sessions or tele-counselling outreach.

Qualifications & Skills

• Bachelor’s degree in any discipline (Master’s or PG qualification in counselling/education preferred).
• Minimum 1-3 years’ experience (experience handling calls, enquiries, lead-tracking is a plus).
• Strong command of English (both written and oral); additional languages are a bonus.
• Excellent interpersonal, communication and presentation skills, able to simplify complex information for students and families.
• Confident and clear call-handling skills: incoming enquiries, outgoing follow-ups, ability to engage and convert leads.
• Good organisational skills, attention to detail, and ability to manage multiple student or client cases simultaneously.
• A student-first mindset: patient, empathetic, proactive and dedicated to helping clients succeed.

What We Offer

• Competitive salary + performance-based incentives.
• A supportive, growth-oriented environment with exposure to international education networks and partner institutions.
• Opportunities for professional development and training in counselling, admissions, global education and tele-counselling best practices.
• The chance to make a real difference in students’ lives by helping them unlock global opportunities through both direct counselling and outreach/call-based engagement.

How to Apply

Interested candidates are invited to send their resume/CV : abm@zirastudioz.org

Applications will be reviewed on a rolling basis — early applications are encouraged.