Customer Service Officer
Equitas Small Finance Ltd
Customer Service Officer
Equitas Small Finance Ltd
Coimbatore
Not disclosed
Job Details
Job Description
Customer Service Officer - Retail
HR Dream Goals Position : Customer Support Officer- Retail | ||||
S.NO. | DESIRED RESULT | WEIGHTAGE | KEY PERFORMANCE INDICATOR | Annexure |
1 | Cash Management - Accounting of Cash and Banking the Cash | 30% | Risk and Ops Report | Annexure 1 |
2 | File despatch as per timelines (PRDD) | 15% | Ops Report | Annexure 2 |
3 | NACH Rejected Cash collections to be less than 10% of billing | 10% | Risk Report | Annexure 3 |
4 | Disbursement Management (XMS upload and query resolution) | 5% | Risk Report | Annexure 4 |
5 | FTR to be achieved as per matrix | 5% | Ops Report | Annexure 5 |
6 | Repayment reminder call for Retail customers | 5% | Branch Report | Annexure 6 |
7 | On-time closure of DCS summary and maintenance of Key Management Register | 10% | CPC Reports / MIS | Annexure 7 |
8 | Post despatch file quality FTR to be achieved as per matrix | 10% | FTR matrix | Annexure 8 |
Job role
Work location
Inclusive Banking - SBL>South>Tamil Nadu>Erode>Coimbatore>Sundrapuram>Coimbatore>1174>Sundrapuram
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Freshers only
About company
Name
Equitas Small Finance Ltd
Job posted by Equitas Small Finance Ltd
This job has expired