Customer Service Officer

Equitas Small Finance Ltd

Coimbatore

Not disclosed

Work from Office

Full Time

Freshers only

Job Details

Job Description

Customer Service Officer - Retail

 

HR Dream Goals
Position : Customer Support Officer- Retail
S.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure
1Cash Management - Accounting of Cash and Banking the Cash30%Risk and Ops ReportAnnexure 1
2File despatch as per timelines (PRDD)15%Ops ReportAnnexure 2
3NACH Rejected Cash collections to be less than 10% of billing10%Risk ReportAnnexure 3
4Disbursement Management (XMS upload and query resolution)5%Risk ReportAnnexure 4
5FTR to be achieved as per matrix5%Ops ReportAnnexure 5
6Repayment reminder call for Retail customers5%Branch ReportAnnexure 6
7On-time closure of DCS summary and maintenance of Key Management Register10%CPC Reports / MISAnnexure 7
8Post despatch file quality FTR to be achieved as per matrix10%FTR matrixAnnexure 8

Job role

Work location

Inclusive Banking - SBL>South>Tamil Nadu>Erode>Coimbatore>Sundrapuram>Coimbatore>1174>Sundrapuram

Department

Customer Support

Role / Category

Customer Support - Service Delivery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Freshers only

About company

Name

Equitas Small Finance Ltd

Job posted by Equitas Small Finance Ltd

This job has expired