Customer Service Officer

Equitas Small Finance Ltd

Coimbatore

Not disclosed

Work from Office

Full Time

Freshers only

Job Details

Job Description

Customer Service Officer - Retail

HR Dream Goals Position : Customer Support Officer- Retail
S.NO.	DESIRED RESULT	WEIGHTAGE	KEY PERFORMANCE INDICATOR	Annexure
1	Cash Management - Accounting of Cash and Banking the Cash	30%	Risk and Ops Report	Annexure 1
2	File despatch as per timelines (PRDD)	15%	Ops Report	Annexure 2
3	NACH Rejected Cash collections to be less than 10% of billing	10%	Risk Report	Annexure 3
4	Disbursement Management (XMS upload and query resolution)	5%	Risk Report	Annexure 4
5	FTR to be achieved as per matrix	5%	Ops Report	Annexure 5
6	Repayment reminder call for Retail customers	5%	Branch Report	Annexure 6
7	On-time closure of DCS summary and maintenance of Key Management Register	10%	CPC Reports / MIS	Annexure 7
8	Post despatch file quality FTR to be achieved as per matrix	10%	FTR matrix	Annexure 8