Customer Support Executive

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries, and ensuring their satisfaction with our services.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat

- Resolve customer complaints and issues in a timely and professional manner

- Provide information and guidance on our stock broking services, products, and features

- Process client requests, such as account opening, demat account, and trading-related queries

- Collaborate with internal teams, such as operations and trading, to resolve customer issues

- Maintain accurate records of customer interactions and feedback

- Continuously improve knowledge of our services, products, and industry trends

Requirements:

- Excellent communication and interpersonal skills in English and Hindi (mandatory)

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment and prioritize tasks effectively

- Basic knowledge of stock market and trading products (desirable)

- Proficiency in using customer support software and tools