Customer Support Executive

Roles & Responsibilities:

• Handle inbound and outbound customer calls and respond to customer queries in a professional manner.
• Provide accurate, valid, and complete information to customers by using the right tools and resources.
• Resolve customer issues, complaints, and requests within the designated timelines.
• Maintain records of customer interactions and update internal systems accordingly.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Coordinate with internal departments (Sales, Technical, Finance, etc.) to resolve complex cases.
• 13Identify opportunities to improve customer service processes and suggest enhancements.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.