Customer Support Executive

Job Description – Customer Support / Telecaller (0–1 Year Experience)

Position: Customer Support Executive / Telecaller

Experience: Fresher – 1 Year

Location: Coimbatore

Department: Customer Support / Operations

Employment Type: Full-time

About the Role

We are looking for enthusiastic and customer-focused Customer Support / Telecaller Executives to join our team in Coimbatore. The candidate should have good communication skills, the ability to handle customer queries, and a positive, professional attitude.

• Key Responsibilities Handle inbound and outbound customer calls effectively.
• Explain products/services clearly and provide correct information.
• Maintain call logs, update CRM systems, and follow up with customers when needed.
• Resolve customer issues or escalate them to the concerned team.
• Achieve daily/weekly call targets while maintaining service quality.
• Maintain strong customer relationships and ensure satisfaction.
• Coordinate with sales and operations teams for smooth workflow.
• Required Skills & QualificationsAny degree (Freshers can apply).
• Good communication in Tamil and basic English.
• Basic computer knowledge (MS Office, typing, email handling).
• Ability to handle calls politely and professionally.
• Willingness to learn and adapt quickly.
• Preferred Skills (Optional)Experience in telecalling, call center, or customer support (0–1 year).
• Knowledge of CRM tools or phone handling systems.
• Soft Skills Good listening and problem-solving ability.
• Customer-friendly and positive attitude.
• Patience, confidence, and good interpersonal skills.
• Ability to work independently and as part of a team.
• Salary Range Based on communication skills and company standards.

How How to Apply

Interested candidates can share their resume at hr.smartglobalsolutions@sgsapp.in or contact 6383912801.