Key Responsibilities:

1.Order Management & Dispatch:

• Handle customer orders via phone and WhatsApp from retail and wholesale clients.
• Oversee the entire order fulfillment process, ensuring accurate dispatch tracking until products are successfully delivered to customers.
• Update customers on order progress and resolve any issues that may arise during delivery.

2.Customer Relationship Management:

• Serve as the Point of Contact (POC) for assigned clients, managing their regular orders and ensuring a high level of service.
• Conduct follow-ups with existing clients to strengthen relationships and understand their needs.
• Reach out to customers who have stopped placing orders, identify issues, and work on re-engaging them.

3.Feedback & Quality Assurance:

• Contact clients post-delivery to check product quality and gather feedback.
• Address customer concerns promptly and ensure that any quality-related issues are resolved quickly.
• Monitor long-term customer satisfaction to drive retention and loyalty.

4.Data Analysis & Client Insights:

• Analyze customer orders to identify patterns and repetitive needs.
• Collaborate with the team to optimize service offerings based on client behavior and preferences.
• Use insights to contribute to strategies for improving customer retention and business growth.

5.Marketing & Client Visits:

• Assist in developing marketing offers for existing clients to increase sales.
• While this is primarily an office-based role, occasional client visits may be required to better understand client needs and strengthen relationships.

6.Product Knowledge & Training:

• Participate in a month-long training program to gain in-depth knowledge of our hardware products.
• Use this product knowledge to confidently support customer inquiries and sales efforts.

Requirements:

• Education: Any Bachelor’s Degree.
• Previous experience in customer service, order management, or client relationship management is preferred.
• Strong communication and interpersonal skills.
• Proficiency in MS Office or other order management tools.
• Analytical skills to understand customer patterns and needs.
• Basic knowledge of hardware products is an advantage but not required.