Customer Support Executive

Job Description: Customer Service ExecutivePosition Overview:

We are looking for a proactive and customer-friendly Customer Service Executive to join our team. The role involves handling customer interactions, collecting gadgets from customers (both in-office and on-field), updating job details in our application, and supporting basic sales and marketing activities.

• Key Responsibilities:Collect and receive gadgets from customers at the office and during field visits.
• Record customer and device details accurately in the company’s application.
• Communicate clearly with customers regarding service status, timelines, and requirements.
• Provide excellent customer support and maintain a positive customer experience.
• Assist in basic sales activities such as promoting services and explaining offerings.
• Support marketing tasks including sharing updates, collecting feedback, and representing the brand professionally.
• Coordinate with the technical team for smooth job processing and timely delivery.
• Maintain proper documentation of inbound devices and customer interactions.
• Requirements:Good communication and customer-handling skills.
• Basic knowledge of mobile phones and gadgets (preferred but not mandatory).
• Ability to work on-field when required.
• Basic computer and mobile app usage skills.
• Positive attitude, punctuality, and willingness to learn.