Job Title: Desktop Support Engineer

Job Summary:

Provide primary technical support for desktop-related issues, ensuring prompt resolution and minimal downtime for end-users.

Key Responsibilities:

1. Troubleshoot and resolve desktop-related issues via phone, email, or in-person.

2. Document and track issues using a ticketing system (e.g., ServiceNow, JIRA).

3. Perform basic troubleshooting, maintenance, and repair tasks for desktops, laptops, and mobile devices.

4. Collaborate with L2/L3 support teams to resolve complex issues.

5. Maintain accurate inventory of desktop assets and software licenses.

6. Provide exceptional customer service and ensure end-user satisfaction.

7. Participate in knowledge-sharing activities to improve team's technical expertise.

Requirements:

1. 0-2 years of experience in desktop support or a related field.

2. Basic knowledge of:

  - Operating Systems (Windows, macOS, Linux).

  - Desktop hardware and peripherals.

  - Microsoft Office Suite and other productivity software.

3. Excellent communication, problem-solving, and analytical skills.

4. Ability to work in a fast-paced environment and prioritize tasks effectively.