Field Supervisor

Key ResponsibilitiesOperations & Site Management

• Supervise housekeeping, security, technical, and support staff at assigned locations
• Ensure adherence to service level agreements (SLAs) and quality standards
• Conduct regular site inspections and audits
• Resolve operational issues and escalations promptly

Manpower Management

• Ensure adequate manpower deployment as per approved strength
• Monitor attendance, shift rosters, leave, and replacements
• Coordinate recruitment, onboarding, and training of site staff
• Handle staff grievances and maintain discipline at site

Client Coordination

• Act as the single point of contact for site-level client interactions
• Attend client meetings and address service-related feedback
• Ensure timely closure of client complaints and service requests

Compliance & Documentation

• Ensure statutory compliance (PF, ESI, wage norms, safety guidelines)
• Maintain site records such as attendance registers, logbooks, and checklists
• Submit daily/weekly/monthly reports to head office
• Support audits and inspections by clients or authorities
• Quality, Safety & HygieneEnsure safety protocols, housekeeping standards, and hygiene practices are followed
• Conduct toolbox talks and safety briefings
• Report incidents, accidents, or near misses immediately
• Billing & Coordination SupportCoordinate with accounts team for attendance validation and billing inputs
• Support timely salary processing and client invoicing
• Assist in cost control and resource optimization
• Qualifications & ExperienceGraduate or Diploma (any discipline preferred)
• 2–5 years of experience in Facility Management / Manpower Services
• Knowledge of housekeeping, security, and FM operations
• Familiarity with labour laws and statutory compliances