Front Desk Associate

Job Title: Front Desk Executive – SHASHA DERMATOLOGICAL Skin & Hair Clinic

Location: Coimbatore

Job Type: Full-time

Work Schedule: Mon – Sun (No fixed Weekoff ) 4 leave/week

Timings: 10am – 8pm

Gender : Female

About Us:SHASHA is a leading dermatological skin and hair clinic committed to providing advanced aesthetic and medical solutions. We pride ourselves on offering world-class treatments with a focus on customer satisfaction and long-term results.

Job Summary:We are looking for a warm, professional, and organized Front Desk Executive to be the first point of contact for our patients. The ideal candidate will handle reception duties, manage appointments, maintain patient records, and ensure smooth clinic operations.

Key Responsibilities:·      Welcome patients with a friendly and professional attitude.

·      Manage inbound calls, respond to inquiries, and book/reschedule appointments.

·      Maintain and update patient records in the clinic management software/CRM.

·      Collect consultation and treatment fees, generate receipts, and maintain cash register accuracy.

·      Coordinate with doctors, nurses, and telecallers to ensure smooth patient flow.

·      Handle walk-in inquiries and explain services, offers, and treatments.

·      Manage waiting area ambiance and ensure a pleasant experience for patients.

·      Assist with inventory requests for front desk and maintain stock levels for forms, brochures, etc.

·      Prepare daily reports (appointments, revenue, patient visits) for management review.

Required Skills & Qualifications:·         Graduate / Diploma in any stream (Hospitality or Healthcare preferred).

·         Experience as a Front Office Executive/Receptionist (preferably in healthcare or hospitality).

·        Excellent communication skills (English + local language).

·         Proficiency in MS Office, email, and clinic management software.

·         Strong organizational and multitasking skills.

·         Pleasant personality, good grooming, and professional etiquette

Key Attributes:·        Patient-centric, empathetic, and approachable.

·         High attention to detail with good problem-solving skills.

·         Ability to handle peak-hour pressure gracefully.

Education: 

·      Minimum qualification: Graduate/ Post Graduate in any stream

Salary &

Benefits:·      12 to 15k + incentives based on performance – Freshers

·      18 to 20k + incentives based on performance - Experienced

·      Employee discounts on clinic services.

·      Career growth opportunities and training provided.

·      Annual Bonus

·      Monthly team out or team lunch

·      Maternal/ marriage long leaves with job security

·      Opportunity to grow into supervisory roles