General Manager Opertions And Administarion

GM – Operations & Administration JD

• Translate MD & CEO directives into execution excellence, ensuring service quality, profitability, governance, and scalable growth
• Oversee day-to-day operations across all sites and regions, ensuring SLA adherence and SOP compliance
• Define, monitor, and review KRAs for Operations, Administration, and support teams
• Conduct random site visits, surprise audits, quality checks, and employee interactions
• Monitor site-wise attendance and validate inputs for payroll processing and billing accuracy
• Build and maintain strong client relationships; conduct periodic client calls and meetings
• Handle client escalations promptly and support client retention and renewals
• Monitor operational budgets, control costs, and drive site-wise profitability
• Review P&L performance, ensure revenue assurance, and protect margins
• Coordinate with Finance for payroll inputs, invoicing, MIS, audits, and financial closures
• Ensure timely MIS, budgeting, financial reporting, and strong internal controls
• Monitor cash flow, financial discipline, and statutory financial compliance
• Liaise with auditors, tax consultants, banks, and financial institutions
• Oversee end-to-end HR functions including recruitment, onboarding, PMS, L&D, payroll, and statutory compliance
• Drive employee engagement, performance culture, communication, and grievance handling
• Ensure compliance with all labour laws, statutory regulations, PASARA, and corporate governance norms
• Develop, implement, and monitor policies, SOPs, and governance frameworks
• Conduct periodic compliance audits and ensure corrective action closure
• Maintain transparent documentation, records, and reporting systems
• Oversee IT infrastructure, data security, ERP, HRMS, and Asset Management Systems
• Promote automation, digital adoption, and technology-driven efficiency
• Lead procurement planning, vendor negotiations, contract governance, and inventory control
• Ensure cost optimization and timely availability of materials and services
• Oversee corporate office administration, facilities, documentation, and internal governance
• Establish new business verticals and support PASARA licensing
• Drive geographic expansion by setting up offices and operations in new cities
• Enroll and manage relationships with International Property Consultants (CBRE, JLL, CMW, etc.)
• Support business development and lead conversion through operational readiness
• Ensure smooth mobilization, deployment, and stabilization of new sites
• Align field execution with corporate strategy and timelines
• Lead, mentor, and coordinate Operations, Admin, HR, Finance, IT, and Procurement teams
• Strengthen cross-functional collaboration and internal communication
• Take operational decisions within Board-approved budgets, policies, and DOA
• Approve vendors and operational expenses as per delegated authority
• Escalate material risks, compliance gaps, and financial deviations to MD & CEO / Board
• Maintain strict confidentiality of company, client, and employee information
• Act ethically and in the best interest of ACS at all times
• Performance to be reviewed periodically against Board-approved KRAs
• Role responsibilities subject to amendment as per business needs without altering role intent or seniority